Answers without the support-ticket maze.
Everything you need to create, collect, and deliver a BlueParadise card successfully.
Do I need an account?
You can open and sign a shared card without an account. An account is needed to save and manage your own cards, view analytics, update your profile, and use the birthday calendar.
How do I invite people to sign?
On the Preview page, use Copy under Collect Signatures or open the Sign Page in a new tab. Send that signing link to your group. Keep the final-card link for the recipient until the card is ready.
Can I edit a card after sharing the signing link?
Yes, while the card is still unlocked. You can update cover text, artwork, the inside message, styles, and recipient photo from Preview. Publishing can lock the card so edits and new signatures stop.
How does AI Animate work?
AI Animate is a password beta. It creates one short Veo Lite animation and allows one optional retry per card. If Google cannot animate a particular image, the original artwork remains safe and usable.
Why did my animation fail?
Some artwork is declined or cannot be processed by the video model. Try the one available retry with a gentler motion style. A failed animation never prevents you from publishing the normal card.
What photo files can I upload?
Use a JPG, PNG, or WebP image. BlueParadise crops the recipient photo into a circular portrait at the top centre of the cover. The photo is optional and can be removed before delivery.
How do scheduled deliveries work?
Choose Send Now or Schedule Delivery on the Deliver page. Scheduled email requires the recipient’s email address and the site’s daily delivery process to be active. You can always copy the final link as a backup.
How do I import birthdays?
Download the example CSV from Birthday Calendar. Keep the column names Name, Relationship, and Birthday, with dates formatted as YYYY-MM-DD. Imported entries use 30, 20, and 5-day reminders.
A card or recent change is not loading. What should I try?
Refresh the page once, confirm the complete card link is in the address bar, and try a private browser window. If the card owner locked or deleted the card, you will need a new link from them.
What information is sent to AI services?
Artwork prompts and the selected card image are sent only when needed to generate artwork or animation. Account passwords, signatures, recipient email addresses, and birthday-calendar entries are not included in AI prompts.